Shipping Policy

SHIPPING AND RETURNS

This Shipping Policy explains how orders are shipped by Vintessence.

1. Global Shipping

We proudly ship to customers worldwide.

2. Delivery Time

Estimated delivery times typically range from 5–25 business days. Delivery may take longer depending on customs clearance, remote locations, or other circumstances beyond our control.

3. Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed on weekends or public holidays.

4. Tracking Information

Once your order has been dispatched, you will receive a tracking number and carrier information to monitor your shipment.

5. Customs & Duties

Customers are responsible for any customs duties, import taxes, or other fees required by their local authorities.

6. Failed Deliveries

Please ensure your shipping information is accurate. Orders returned due to incorrect or incomplete addresses may require additional shipping charges for reshipment.

7. Delivery Delays

Vintessence is not responsible for delays caused by customs procedures, shipping carriers, weather conditions, or other circumstances beyond our reasonable control.

8. Support

If you have any questions regarding shipping, please contact us through our Contact Us page.

Returns & Refund Policy

At VINTESSENCE, customer satisfaction is important to us. If your return is approved, refunds may be issued to the original payment method, where applicable.

In some cases, we may also offer Store Credit (Digital Gift Card) as an alternative refund option, depending on the circumstances or the customer's preference.

1. Refund Method

Approved refunds may be processed back to the original payment method whenever applicable.

Alternatively, customers may choose to receive a non-expiring Store Credit (Digital Gift Card) for future purchases.

2. Timeline

Refunds or Store Credit are typically processed within 7 business days after the returned item has been received and inspected.

3. Not Eligible for Refund

Refunds or returns are not available for:

Items requested outside the return window.
Items that are damaged through misuse or are not in their original returnable condition.
Original shipping charges and applicable taxes, unless required by law.

4. Store Credit

Store Credit does not expire and may be used toward any future purchase on our website.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can assist you promptly.

6. Questions

If you have any questions regarding our Shipping & Returns Policy, please contact us through our Contact Us page.